Cancellation Policy
Understanding our cancellation and refund terms
Important Notice
Cancellation policies vary depending on the type of booking, destination, and time of cancellation. Please review the specific terms for your booking carefully.
Standard Cancellation Timeline
30+ Days Before Departure
Refund: Full refund minus processing fee of 5% or AED 100 (whichever is higher)
Example: For a AED 5,000 booking, you receive approximately AED 4,750 - 4,900 back
15-29 Days Before Departure
Refund: 50% of total booking amount minus AED 50 processing fee
Example: For a AED 5,000 booking, you receive approximately AED 2,450 back
7-14 Days Before Departure
Refund: 25% of total booking amount (no additional processing fee)
Example: For a AED 5,000 booking, you receive AED 1,250 back
Less Than 7 Days Before Departure
Refund: No refund available
Rescheduling may be possible subject to availability and additional charges
How to Cancel
To cancel your booking:
- Email us at info@sktourstravels.com with subject “Cancellation Request”
- Include your booking reference number in the email
- Provide reason for cancellation (helps us improve our services)
- Wait for confirmation email (within 24-48 hours)
- Refunds will be processed within 7-14 business days
Non-Refundable Items
The following are typically non-refundable regardless of cancellation timing:
- Flight tickets (subject to airline policies)
- Visa application fees
- Travel insurance premiums
- Concert tickets, event passes, and activity tickets
- Hotel bookings marked as non-refundable
- Service fees and booking charges
- Peak season surcharges
Rescheduling Options
Prefer to travel later? Consider rescheduling instead:
- Rescheduling requests must be made at least 7 days before departure
- New travel dates must be within 12 months of original booking
- Rescheduling fee: AED 250 per person
- Price differences (if any) will be charged or refunded
- Subject to availability at new desired dates
Force Majeure Cancellations
In case of cancellations due to force majeure events (natural disasters, pandemics, government restrictions, war, etc.):
- We will work with service providers to secure the best possible outcome
- Options may include full/partial credit for future travel
- Free rescheduling where possible
- Refund according to service provider policies
- Travel insurance claims may be applicable
No-Show Policy
If you fail to show up for your trip without prior cancellation notice, the entire booking amount will be forfeited with no refund. Please contact us as soon as possible if you cannot make your trip.
Refund Processing
- Refund requests are processed within 7-14 business days
- Credit card refunds may take additional 5-10 business days to appear on your statement
- Bank transfers may take 10-15 business days
- Cash refunds can be collected from our office (ID required)
- You will receive an email confirmation once refund is initiated
Special Package Policies
Some special packages may have different cancellation terms:
- Hajj & Umrah packages: Strict cancellation policy - 50% deduction 60+ days before
- Cruise packages: Follow cruise line cancellation policies
- Group tours: Minimum participant requirements may affect cancellation terms
- Promotional deals: May be non-refundable or have special terms
Contact Us
For cancellation requests or questions:
- Email: info@happytourfz.com
- Office Hours: Sunday-Thursday, 9AM-6PM GST